Privacy Policy

1. Introduction

Soler Nexus SL ("we", "us", or "our"), registered in Spain and operating from Calle La Nasa Número 3 2 A, Alicante, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit solernexus-sl.com or engage with our IT Marketing services.

This policy is drafted in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and the Spanish Organic Law 3/2018 on Personal Data Protection and Digital Rights (LOPDGDD). By using our website you acknowledge that you have read and understood this policy.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

We may collect and process the following categories of personal data:

• Contact data — name, email address, and any other information you voluntarily provide when contacting us via email or enquiry forms.
• Usage data — IP address, browser type and version, pages visited, time spent on pages, referral sources, and other diagnostic data collected automatically when you visit our website.
• Cookie data — identifiers and preferences stored via cookies and similar tracking technologies (see Section 7).
• Communications data — records of correspondence when you contact us by email or other means.

We do not collect special category data (e.g. health, ethnic origin, political opinions) and do not knowingly collect data from individuals under the age of 16.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested.
• To analyse and improve the performance and usability of our website.
• To send relevant service updates or marketing communications where you have given your consent.
• To comply with legal obligations and enforce our terms and agreements.
• To detect, prevent, and address technical issues or fraudulent activity.

5. Legal Basis for Processing

We process your personal data under the following legal bases as defined by GDPR Article 6:

• Consent (Art. 6(1)(a)) — where you have given clear consent, for example when accepting cookies or subscribing to communications.
• Contract (Art. 6(1)(b)) — where processing is necessary to fulfil a contract with you or to take steps prior to entering into one.
• Legitimate interests (Art. 6(1)(f)) — for website analytics and security, where our interests are not overridden by your rights.
• Legal obligation (Art. 6(1)(c)) — where processing is required to comply with applicable law.

6. Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Specifically:

• Contact and communications data is retained for up to 3 years following the last interaction, unless a longer period is required by law.
• Analytics and usage data derived from cookies is retained in accordance with the retention period of the respective cookies (see Section 7).
• Data processed under a contractual relationship is kept for the duration of the contract and for the legally required period thereafter.

When data is no longer required, it is securely deleted or anonymised.

7. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve functionality and analyse traffic. We use the following types of cookies:

• Strictly necessary cookies — essential for the website to function correctly. These cannot be disabled.
• Analytics cookies — help us understand how visitors interact with the site (e.g. Google Analytics). These are only set with your consent.
• Preference cookies — remember your choices, such as cookie consent status, to improve your experience on return visits.

When you first visit the site, a cookie banner requests your consent for non-essential cookies. You may withdraw your consent at any time by clearing your browser cookies or adjusting your browser settings. Refusing analytics cookies will not affect your ability to use the website.

8. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share information with third parties only in the following circumstances:

• Service providers — trusted partners who assist us in operating our website or providing services (e.g. hosting, analytics), bound by contractual data processing agreements.
• Legal requirements — when disclosure is required by law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

9. International Transfers

Our primary operations are based within the European Economic Area (EEA). If any personal data is transferred outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to maintain an equivalent level of data protection.

10. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal data ("right to be forgotten"), subject to legal exceptions.
• Right to restriction — to request that we limit how we use your data in certain circumstances.
• Right to data portability — to receive your data in a structured, machine-readable format.
• Right to object — to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — to withdraw consent at any time where processing is based on consent, without affecting prior lawful processing.

To exercise any of these rights, please contact us at info@solernexus-sl.com. We will respond within 30 days. You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos — aepd.es).

11. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. However, no transmission over the internet is entirely secure, and we cannot guarantee absolute security. We encourage you to use secure networks and keep your own communications confidential.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any external website you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the website following any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: